Frequently Asked Questions

The following are answers to frequently asked questions (FAQs) about your retirement plan account, from how to access it online, increase your contributions, rollover funds into your plan, and much more.

How Do I Get Started?

I have not enrolled in my company’s retirement plan. How do I get started?

It’s easy to get started. First, contact your Human Resources department. They’ll have the materials you need to join your company-sponsored retirement plan. Once you join, you can access your new retirement account at any time on newportgroup.com. The first time you log in, you’ll be asked to take a few actions to help keep your account safe and secure. You may also need to make a few decisions, such as how much of your paycheck to contribute to your retirement account, the investments to select, and your beneficiaries.


Logging In To My Retirement Account

Go to the login screen and click “Forgot Password.” Enter your User ID and we’ll send a password reset link to the email address that we have on file for you.
Didn’t receive an email? Get help over the phone by calling our Participant Service Center at 844-749-9981. One of our representatives will help you reset your password. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. ET.

What if I have other issues logging in to my retirement account?
If you have other issues logging in to your retirement account (if you need to update your email address, have trouble with our security settings, etc.), call our Participant Service Center at 844-749-9981. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. ET.

I have a new job. How do I access my retirement account now?
Even if you are no longer working for the company that sponsors your retirement plan, you are still able to access your retirement account online. If your login credentials included a company email address that you no longer have access to, you will need to update your email address by calling our Participant Service Center at 844-749-9981.  Representatives are available Monday through Friday, 8 a.m. to 8 p.m. ET.

Finding My Retirement Account Balance

Where can I see my retirement account balance?
Your balance is “front and center” on your online account. You can also quickly and easily see how your account is performing, recent transactions and much more.

How can I view my retirement account statement or find an older one?

Log in to your retirement account and select “Statements.” Can’t find the statement you’re looking for? Click “See More” to generate a statement for a specific timeframe in the “Statement on Demand” section.

Keeping Your Retirement Account Up to Date

How do I update my address, name or email address on my retirement account?
If you are currently working for your employer, please contact your company’s Human Resources Department to update your physical address, name or email address. If you are no longer working for your employer, call our Participant Service Center at 844-749-9981..

Remember, even if you are no longer working for the company that sponsors your retirement plan, you are still able to access your retirement account online. If your login credentials included a company email address that you no longer have access to, you will need to change your email address by calling our Participant Service Center.

How do I update my beneficiaries? 

A beneficiary is a person or entity that you designate as the first in line to inherit the funds in your account. You can add or update beneficiaries online. Log in to your retirement account, choose “Plans,” then click “Beneficiaries.” Follow the prompts to set up the beneficiaries for your account. You can specify beneficiary information, such as your relationship to the person, and the percentage of assets for the primary beneficiary(s).

How do I change my password?

It’s easy to change your password online. Log in into your retirement account and choose “My Profile.” Click “Change Your Website Password” and follow the prompts.

How often should I change my password?

It’s recommended that your change your password every 3 months. This will help keep your retirement account “cyber secure.” Remember to use a strong and unique password.  Choose a 14-character or more password that isn’t found in the dictionary and uses letters (upper and lower case) and special characters.

Contributions and Investments

I want to contribute more of my salary into my retirement plan. How do I change my contribution rate?  
Saving just an additional 1% or 2% per paycheck now may make a big difference in your retirement account later. You can change your contribution rate online. To get started, log in to your retirement account, and choose “My Plan.” Go to “Deferrals” and select, “Contributions Summary.”

How do I make changes to my investments?
You can make changes to your investment allocations online. Log in to your retirement account, choose “My Plan,” and select “Explore My Options” in the “Manage Investments” section.

Rollovers

I’ve heard of a “rollover,” but what does it mean?
A rollover is when you transfer funds from one tax-favored retirement vehicle, such as a 401(k) or individual retirement account, known as an “IRA,” into another tax-favored retirement vehicle.

Can I rollover funds from another retirement plan into my Newport plan account?
Most employer-sponsored plans accept rollovers from active employees.  Consolidating can help you keep track of your accounts and make it more convenient when planning for retirement. If your plan accepts rollovers, you can access the Rollover Acceptance Form by logging in to your account and selecting “Plans,” choosing “More” and then clicking “Forms.” For more information, call the Participant Service Center at 844-749-9981.

Can I roll my retirement account out of Newport?
If you are eligible to take a distribution from your plan, you can roll over your Newport retirement account to an IRA or another qualified retirement plan that accepts rollovers. To get started, log in to your account, go to “Plans” and select “Distributions and Withdrawals.”

Loans and Distributions

How do I request a loan?
Many retirement plans allow you to borrow from your account balance, letting you repay the loan through automatic, after-tax payroll deductions. Borrowing from your 401(k) plan has certain advantages, but it also poses drawbacks. You can learn more about the pros and cons borrowing from your 401(k) here.

If you do need to request a loan, you can get started by logging in to your retirement account, going to “Plans” and selecting “Distributions and Loans.” The system will walk you through the process.

Can I pay off a loan early?
Yes, you can pay off a loan early. If you will be doing so within the next 14 days, please call the Participant Service Center at 844-749-9981. One of our representatives will give you instructions on who to make a check payable to and where to send it.

How do I request a distribution?
You can request a distribution/withdrawal online. To get started, log in to your retirement account, go to “My Plan” and select “Distributions and Withdrawals.”

How do I request a hardship distribution?
You can request a hardship distribution online. To get started, log in to your retirement account, go to “Plans,” select “More,” and “Forms.”

How long does a retirement plan distribution take? 
Once you’ve completed the form, the amount of time it takes to receive a retirement plan distribution varies depending on the complexity of your plan. Typically, most checks are delivered within 6 to 10 business days after your request is reviewed and approved.

Other Common Questions

How do get my tax forms/1099?
Tax forms are mailed each year by January 31. These forms are for distributions taken the prior year. For example, if your distribution request was taken in June 2021, your 1099R would be sent to you by January 31, 2022.  If you have taken a distribution prior to 2019 and would like to obtain a copy of your tax form for a prior year, please call the Participant Service Center at 844-749-9981. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. ET.

How do I get QDRO Forms?

Because laws vary by state, we do not have a standard QDRO application available for download. However, your human resource department may have a sample QDRO that you or a representative can use when preparing a QDRO. Please call the Participant Service Center at 844-749-9981 for more information. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. ET.


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Newport Group, Inc. and its affiliates provide recordkeeping, plan administration, trust and custody, consulting, fiduciary consulting, insurance and brokerage services.
Investment Advisory and fiduciary consulting services are offered through Newport Group Consulting, LLC, a registered investment adviser and wholly owned subsidiary of Newport Group, Inc.
Securities are offered through Newport Group Securities, Inc., a dually registered investment advisor and broker dealer, member FINRA and affiliate of Newport Group, Inc. Securities in California are offered under the Newport Securities Insurance Services. See BrokerCheck for more information. Other insurance products may be offered by Newport Group, Inc.
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Newport Trust Company, is a New Hampshire state chartered trust company and wholly owned subsidiary of Newport Group, Inc. Newport Trust Company provides independent fiduciary and trustee services for employee benefit plans.